Client Services

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We understand that how we do things is every bit as important to our customers as the things that we do. So, we are always flexible, always available, and always positive. Going the extra mile doesn’t even come close to describing it. 

Service excellence is not just about the availability and uptime of services. We understand it’s about listening to our customers, understanding how they work, what their business challenges are and helping them solve these so that they’ll get more value out of their technology investments.

We work with you to clearly define the scope and agree to the approach. We holds risk mitigation meetings with internal stakeholders so that by the time the contract is signed off, we’ve already addressed most of the risks. We put the planning and design into practice and implement the service. We exchange a weekly tracker, which gets reviewed by the project managers at both ends.

We make sure the product comes to a controlled end and manage the operational handover of services as they become available. A handover document details all operational matters covering how to use the customer self care portal, our escalation matrix, the ticket severity and resolution process, and how to create and use reports